general terms and conditions of sale (en)
General terms and conditions of sale
simple, transparent and effective.
ORDER A FONDUE

1. GENERAL POINTS
The general terms and conditions of sale (hereinafter referred to as GTCS) define the terms and conditions and services between the service provider (La Fondue de Fred, Clos des Ecornaches 3, CH – 1226 Thônex, Geneva) and its customers.
Deviating agreements are only valid if they have been approved in writing by the service provider.
2. GOODS ORDERS
Any order made on “La Fondue de Fred” implies the consultation and prior acceptance of the present general conditions of sale. The click of validation of the order implies full acceptance of these conditions.
The contractual information will be confirmed by e-mail, to the address you have given us. You are therefore requested to check all the data related to your order. If you have any problems, please contact us as soon as possible.
3. DELIVERY
The goods are delivered directly to the address and person indicated by the customer. The delivery must be made by the Swiss Post.
“La Fondue de Fred” and its partner Swiss Post do their utmost to respect the delivery dates and times. A delay does not constitute a reason for cancellation of the order and does not give the right to any compensation.
“La Fondue de Fred” does not assume any supply risks. In case of unavailability of the goods, the service provider commits to reimburse the amount of the goods that could not be delivered.
4. PRICE AND PAYMENT
All prices on our website are shown including VAT and in Swiss francs.
Additional costs, such as shipping costs, are indicated separately and invoiced in addition.
The prices of the products displayed at the time the customer places the order are binding.
Payments are made by credit card or TWINT. The amount is debited at the time of purchase.
5. PRODUCT LABELLING
“La Fondue de Fred” presents photos and texts concerning its products as non-contractual information. We guarantee that every effort has been made to ensure the accuracy of the information presented on ” La Fondue de Fred “.
6. ORDER CANCELLATION AND RETURN OF GOODS
The statutory regulations (Art. 197-210 CO) apply to defects in the goods delivered.
The customer becomes responsible for the products once they have been delivered. The customer can only complete or cancel an order until it has been processed by us.
Complaints about the quality of the delivery are accepted within 10 days after receipt of the goods.
The return of goods is only valid if the goods are complete and not consumed.
The return of goods is at the customer’s expense and risk.
7. LEGAL NOTICE
To the extent permitted by law, the court of first instance in Geneva shall have exclusive jurisdiction. Only Swiss law is applicable. In case of misinterpretation, only the French version is valid.
place an order
a fondue moitié-moitié available for everyone (400g, 600g or 800g)
Fred aims for excellence
prizes and awards
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Silver diploma at the Mondial de Fondue
2023
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Gold diploma at the Mondial de Fondue
2019
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Gold diploma at the Mondial de Fondue
2017
La fondue de Fred is quite simply the smoothest fondue I have ever tasted.
— Philippe Chevrier, président du jury
